Everyone from the woman in the 'Essentials' shop, to security, to the wait staff and everyone was eager to help and very patient! We WILL be back! It's a snap trip right straight up I-91 North and very close to the exit. MGM Springfield: MGM Casino & Restaurant Complex is GREAT - See 1404 traveler reviews, 256 candid photos, and great deals for MGM Springfield at. The staff on every level was helpful and courteous. is in Springfield MA on Januay 13-14 at the MassMutual Center Get tickets. We played 'Wheel of Fortune' and got pretty lucky! We also loved the Elvis Presley slot machine! Lunch at Jack's Lobster Shack was really good! We tried their hot, buttered lobster rolls, and the meat was ample, succulent and and delicious! Watch the soft drinks, one 8 ounce bottle of Diet coke was about $4.00! But, overall, it was a good experience. Deuces Wild Friday presented by MGM Springfield. When youre feeling hungry, be sure to check out Jacks Lobster Shack, The Chandler Steakhouse, and Cal Mare, which are some seafood restaurants that are. We took a day trip to the new MGM Casino in Springfield, and were very happily surprised to discover there is NO SMOKING in the building! Terrific! As compared to the casinos in CT, where there is smoking allowed all over, this place was great! The casino areas are brand new, have many types of bright slot machines in many denominations.